Buying at Online Auctions

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1. Registration

You must register before bidding. Links to the registration page can be found inside of any of our online auctions.

There is no fee to register. However, we do authorize your credit/debit card for $1.00 to ensure you have a valid credit/debit card. The $1.00 authorization is similar to a hotel authorization. We never actually charge your account, we just check to make sure the money is there. The $1.00 authorization will expire in a day or so based on your bank’s hold time. Authorizations are made per event.

Credit cards are required to register. They guarantee payment If you win an item.

Email/Phone Verification and Password  – Our registration system requires that you provide both a valid email and mobile phone number. The system will prompt you to verify both your email address and mobile phone number.  You will also be required to set up a security password that specifically identifies you as the owner of the account.  You will use the email address and password to participate in our auctions.

2. Inspection

Most events feature a preview, inspection or open house prior to the conclusion of the auction. This is a showcase of the items at their physical location.

Bidders should carefully consider the descriptions, photos, details and terms of sale, then bid accordingly if there is no preview.

Refer to the event location listed on the main page of the auction. If there is an alternate location for any item, it will also be detailed in the item description.

3. Bidding

Once you are registered, bidding is easy. Visit an online event with an active catalog. Click the “Go to Auction” button to enter the auction, view items and place bids.

Place the “Next Bid Required” in the “Your Bid” box. Alternatively, you may choose to enter the maximum amount you would be willing to bid in the “Your Maximum” box (max bids are optional).

After you have placed all of your bids on the current page, go to the bottom of THAT page and enter your username and password. Click the submit bid button. You will need to confirm the terms before the bid is accepted.

Questions about the bidding process?? We are here to help. Email us at to submit your questions. You can also call us at 304-207-0808 during the hours of 9am-5pm EST.

Always bid on the item description. Only use the photographs as a guide. For demonstration purposes, equipment may be joined and photographed together. Do not assume a lot consists of more than one item simply because they are connected or pictured together. You are bidding on the item as described in the catalog. For instance, a supply cabinet does not include supplies unless specified. Please take advantage of the onsite inspection and read the descriptions.

There is no minimum bid on most items. Occasionally, we will allow a Seller to place a minimum, confirmation, starting or proxy bid on an item. Generally, 99% percent of our items start at zero or for a minimal opening bid and sell to the highest bidder without regard to price.

Closing – Items close in the order they appear online at a typical rate of 4-5 items per minute (staggered closing). (Check specific event terms for details). Catalogs close dynamically and the closing time is automatically extended if a bid is placed within 4 minutes of an items posted closing time. Theoretically, bidding on an item could remain active indefinitely as long as bids continued to be placed within a four minute increment. The system is based on minutes, not seconds.

If you have been outbid you will be notified by e-mail until midnight the day of the event. Please note that outbid notices are not sent on the day of the event closing. To quickly review your bids and see if you have won you can utilize the ‘review bids’ feature. Enter your Bidder Number and Password then review bids. Items that they have been outbid on will be clearly marked.

You can quickly review the items that are still open by clicking the link for active items. Please note: Our system is designed to offer the Seller a high degree of flexibility in matching the liquidation schedule to their specific requirements. We reserve the right to change, shorten, suspend or extend the event closing dates/times, inspections or removal dates/times.

Upon completion of an event, we have an automated system that processes your credit card and sends you a paid email invoice to the email address in your bidder profile. IMPORTANT: If you use multiple email addresses, make note of your registered email address. Only the address provided at registration is sent notifications, alerts and final invoices. If you do not receive your invoice at the close of the sale, be sure to check your junk/spam folder.

Every event will have slightly different terms and conditions. Please read these carefully before bidding on each event. We have made it easy to double check. During the bidding process you must agree to the terms and conditions.

Bidding strategies – Please take the time to attend the preview. Bidders who fully appreciate the quality and condition of the items can make educated decisions on how much to pay for an item.

Also, we strongly recommend that you use the MaxBid feature. Often bidders get caught up in the frenzy of the closing process when multiple items are closing simultaneously. This usually results in a loss of an item they really wanted. We hate when that happens! Simply place your MaxBid and allow the bidding program place bids on your behalf against other bidders. ALL BIDS PLACED USING THE MAX BID FEATURE WILL FOLLOW THE INCREMENT TABLE. THE MAXIMUM BID FEATURE IS NOT A TOOL THAT THE AUCTIONEER USES TO INFLATE BIDS ON ITEMS. IT IS TOTALLY CONTROLLED BY THE BIDDING PROGRAM LOGIC AND THE INCREMENT TABLE. AS OTHER BIDDERS COMPETE AGAINST YOU, THE BIDDING PROGRAM SIMPLY BIDS THE NEXT INCREMENT ON YOUR BEHALF AND CONTINUES TO DO SO UNTIL YOUR MAXIMUM BID IS ACHIEVED. IT OPERATES MUCH LIKE AN “ABSENTEE BID” PLACE AT A LIVE AUCTION.

To review all of your bids, go to the online catalog and select Review Bids. Enter your Bidder Number and Password then review bids.

Erroneous bids – Mistakes happen. After you submit your bids, you are presented with a verification page. Please confirm your bids prior to proceeding. If after the confirmation page you mistakenly increase your own bid, place your bidder number in the bid field, or make a typo, you must immediately notify our customer service team.

All mistakes must be submitted to our team prior to the item closing. We will not reverse bids after the item has closed. There are no exceptions to this policy.

4. Payment

Accepted forms of payment include Visa or MasterCard. You must have available balance on your credit card for your online purchases. At the conclusion of the event your credit card on file will be automatically charged for the entire amount of your purchases.

Please note: A 15% buyer’s premium will be added to each purchase. If you bid $100.00, at check out you will be charged $115.00.

Bidding on an item is a contract between you and Entrusted Auctions. Once you place a bid you have taken the high bid away from someone else. You cannot back out of a bid you placed as it affects every other bidder on an item.
All credit cards are automatically charged at the close of an event.

We charge the designated sales tax based on the location of the items for most events. If the event is taking place in a state or county that does not charge sales tax, we do not charge sales tax.

If you are tax exempt, please click on the appropriate link below and complete the form and email it to

Virginia Form ST-10 | Multi-state supplemental form

What if my credit card does not go through? At the conclusion of the sale you will be immediately notified by email. Bidders who have two failed attempts to process their charges will have their bidding account suspended. If your account is in default the administrator will have the option of reselling, removing, storing or abandoning, at the expense and risk of the purchase, items not paid for and/or removed within the specific time. The buyer agrees to pay all deficiencies, legal, collection; transportation and storage expenses associated with delinquent accounts or abandoned items.

No warranties – All merchandise is sold “as is, where is”. There are no warranties expressed or implied and no guarantees. All sales are final. Please inspect items when available and bid accordingly.

5. Removal

Unless shipping arrangements have been made with a third part shipper, all items are required to be picked up at the physical location noted in the event details. Unless otherwise specified, Entrusted Auctions does not offer any type of assistance during removal. Our clients often need their location empty so items not picked up during the removal time will be considered abandoned.

Please note: Buyers must bring all tools, people and equipment to safely remove items.

Examples of tools and equipment – Moving equipment such as four wheel dollies, hand carts, pads and tools necessary to disassemble and safely move items from the space to the loading area.

Specific times, dates and locations for removal are detailed in the terms section of each event. Our clients require very specific, narrow time frames for removal. With rare exception, the removal dates and times are fixed. We are unable to provide either early or late pick up. Any alternative removal times must be requested in advance of your purchase. Once you have made your purchase, the auctioneer and client are not obligated to accommodate any alternative removal times or dates.

After the scheduled removal, items left on-site will be considered abandoned. Our clients are very concerned that the space be left empty and you will be charged a removal fee for items left onsite. NO refunds or chargebacks will be granted due to a lack of removal at the designated times.

Entrusted Auctions typically does not have staff available for removal assistance. Buyers must bring personnel and moving equipment such as dollies, hand carts, pads and tools necessary to disassemble and safely move items from the office space to the loading area. Buyers who are unfamiliar with the requirements of moving or disassembling items should arrange for professional assistance.

Third party movers – If you send professional movers or another party to remove your items, remember that they will need to present a copy of your sales receipt. We strongly recommend that you meet your mover at the pickup location to point out your sales items and to assure your mover collects all of your purchases.

Damage to Seller’s property – It is the buyer’s responsibility to remove merchandise purchased without damage to property. Any damage will be corrected to the satisfaction of the property owner by the buyer. Buyers who are unfamiliar with the requirements of moving or disassembling items should arrange for professional assistance.

Damage to purchased items – It is the buyer’s responsibility to remove his own merchandise. Buyers who are unfamiliar with the requirements of moving or disassembling items should arrange for professional assistance. Should members of the Entrusted Auctions staff assist in the removal and loading of items, Entrusted Auctions and its staff are not responsible for any damage or loss of purchased items.